Xfinity Residential Services Agreement Changes

Xfinity Residential Services Agreement Changes: What You Need to Know

Xfinity, the well-known cable and internet provider, recently announced changes to their Residential Services Agreement. These changes affect customers who subscribe to Xfinity`s cable or internet services, and it`s important to understand what they mean for you.

One of the most notable changes in the agreement is an increase in early termination fees. Previously, customers who terminated their service before the end of their contract were charged $10 for each month remaining in their agreement. Under the new agreement, the fee will be calculated at the monthly rate for the remaining months of the contract. This means that if a customer terminates their service with 10 months left on their contract and their monthly rate is $100, they will be charged $1,000 as an early termination fee.

Another change in the Residential Services Agreement is related to customer equipment. Customers are now required to return their equipment within ten days of terminating their service, or else they will be charged for the unreturned equipment. This includes modems, routers, and cable boxes. Customers who fail to return their equipment will be charged the full retail cost of the unreturned items.

Customers who use Xfinity`s internet services will also notice changes in the agreement. Specifically, Xfinity now has the right to limit the customer`s internet usage during peak hours. If a customer exceeds a certain limit during peak hours, Xfinity may reduce their internet speed during those times. Peak hours are defined as the times when internet usage is the highest, typically in the evenings and on weekends.

Xfinity has also updated its policies related to customer data usage. Customers who exceed their monthly data usage limit will now be charged $10 for each additional 50 GB used, up to a maximum of $200 per month.

Lastly, Xfinity has added a clause to the agreement that allows them to suspend or terminate a customer`s service if they believe the customer has violated the company`s terms of service. Xfinity may also take legal action if they deem it necessary.

In summary, the changes to Xfinity`s Residential Services Agreement may have a significant impact on customers who terminate their service early or who exceed their monthly data usage limit. It`s important to read and understand the new agreement to avoid unexpected charges or penalties. If you have any questions or concerns about the changes, contact Xfinity customer service for assistance.